Assistant Learning and Development Manager
Position Summary Expectations - Duties, Responsibilities
Reporting to Senior PRO Manager. You will contribute to YL's success by providing partner development and training solutions and facilitating training experiences that enhance each partner's performance. Models and acts following MX Caterers' guiding principles.
- Responsibilities and essential job functions include but are not limited to the following:
- Work with operations to determine their strategic training needs. Develop plans and strategies to address their current and future needs.
- Develop an annual budget for learning and development.
- Consult with appropriate stakeholders regarding training needs to meet business objectives. Develop implementation strategies to ensure that training initiatives are met. Links with training specialists in other business units to leverage existing programs and create best practices.
- Works with management to ensure that course materials are current and relevant to training needs. Recommend programs and tools and may facilitate ongoing process improvements.
- Coordinates delivery of training programs. Conducts, facilitates, and markets training programs and supports field management in execution. Observe the implementation of training programs. Ensures consistency and accuracy. Administers the training program calendar, including training classes, workshops, and trainer certifications.
- Partners with subject matter experts to provide input for course content. Select appropriate training aids. Prepares lesson plans relevant to training material.
- Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance. Implement suggestions for improvements. Measures the impact of training programs on business results.
- Partner with subject matter experts to provide input for course content. Select appropriate training aids. Prepare lesson plans relevant to training material.
- Challenge and inspire partners to achieve results.
- Mentor, coach, and develop team members.
- Oversee training and development of partners directly and indirectly managed and made effective staffing decisions.
- Conduct and ensure the completion of performance reviews.
- Help collect feedback from participants and trainers to assess the effectiveness of training programs.
- Contribute to the continuous improvement of training initiatives based on evaluation results and business needs.
- Monitor employee performance post-training to identify areas for further development.
- Promote a culture of continuous learning and development within the restaurant.
- Support initiatives that enhance employee engagement, retention, and overall job satisfaction.
- Ensure partners adhere to legal and operational compliance requirements.
- Other tasks as per assigned.
- Maximum 4 years’ experience in L&D training, delivering training, facilitating groups, and making presentations, and some experience in designing adult training and instructional programs.
- Education: Bachelor’s degree in human resources, Hospitality Management, Education, or a related field preferred.
- Ability to communicate clearly and concisely, both orally and in writing English
- Ability to establish and execute business plans.
- Proficiency in Microsoft Word, Excel, Access, PowerPoint and Outlook
- Ability to work within large collaborative organizations, Business knowledge, and Knowledge of adult learning principles
- Excellent communication and interpersonal skills (verbal and written).
- Strong organizational and time management abilities.
- Ability to learn quickly and adapt to a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A keen interest in food and beverage industry.
- Ability to work collaboratively as part of a team.
- Proactive and eager to take initiative.
- Attention to detail.
